Product Designer

Every subscription business on the planet shares a common problem: each month, up to 10% of customer payments are declined. 

Many companies are recovering less than 50% of those failed payments, using extremely outdated “dunning” methods to follow up. This passive churn problem can be responsible for up to half of a company’s overall churn.

Churn Buster is a growing, profitable B2B service that brings visibility to failed payments, and an expansive toolset to custom-tailor solutions for many of the biggest brands in eCommerce and SaaS.

Churn Buster integrates with Stripe Billing, Recharge/Shopify, Braintree, Paypal, Square… or any other billing system via our API. 

Churn Buster is a small team focused on providing a world-class, niche service. With a passion for building a great product, and for educating customers on the best practices we establish as market leaders, we are on a mission to CARE MORE and GO FURTHER to solve this one, massive problem.

We prioritize taking care of our customers, and care deeply about doing what’s right—even when it’s the harder option. This has strengthened our reputation in a competitive market, and our partnerships within the subscription payments industry.

 

We believe in doing more with less, starting as small as possible, eliminating distractions and taking the time needed to find simple solutions.

With this important role, you will bridge the gap between product and customer.

You will find new ways to surface the value of Churn Buster—often bringing behind-the-scenes features and capabilities to customers for the first time, and sometimes just making them easier to use. 

You will work closely alongside Engineering and Success leads—Scott Albertson and Mark McKenna—talking directly with customers and working independently to move our product forward.

You are able to work alongside engineers in the codebase, and implement improvements on the front-end, using sources of inspiration to build and ship beautiful product updates. 

You’ve felt the frustration of working in an environment where projects don’t see the light of day until they are deemed perfect. You crave customer feedback, and want your features to ship fast to see how they survive in the wild. You know how to find 80% solutions to close loops and keep up momentum.

You’re eager to join calls with customers, and discuss their challenges with our Success and Engineering leads. 

You find it rewarding to solve real problems for customers, no matter how big or small. 

You find enjoyment in overcoming points of confusion, promoting simpler solutions, and streamlining work.

Requirements:

Experience working remotely is a requirement, and this is a US-based position. 

Please email work@churnbuster.io with answers to the following questions and “Product Designer” in the subject: