Washington, District of Columbia
Bilingual Client Support Representative - Remote (English/Spanish)
Job Type: Full-Time
About Politech:
Politech is the company behind Blocks, a SaaS web application for effective political advocacy. We help organizations manage and realize their policy goals by providing them with tools that assist them in tasks such as voter registration, grassroots organizing, and outreach. Our primary focus has been to assist progressive organizations that advocate on behalf of underserved communities. Our software platform has been a vital part of keeping such organizations successful and efficient.
Who We Are
We are deeply committed to public service and progressive social change. We are 100% minority owned and operated with a diverse team, inclusive of gender, ethnicity, and race.
Description:
We are looking for a personable Client Support Representative with strong work ethics, values, dedication, and character, along with the desire to help us be our best every day. You will be supporting our clients as a first point of contact and resolving questions concerning our Blocks software platform. If you are looking for an impactful, rewarding, and flexible position in the customer service industry, apply today.
The individual should be highly motivated to make a difference and to move progressive issues forward. Our employees’ opinions matter to us for the success of the company and we want you to bring creative solutions to make our work better for our clients. Interest and understanding of politics and campaigns is a plus, but not required.
We strongly encourage a work environment centered on open communication and conscientiousness. Our team is 100% remote with members from all over the country. We expect our employees to set their own schedules and find their preferred way to stay productive without sacrificing their work-life balance.
Duties and Responsibilities
- Resolve client inquiries and complaints via online chat portal in a timely and accurate manner. Escalate issues as appropriate.
- Perform administrative and clerical duties for client support tracking
- Consistently meet established performance standards, including quantity and quality chat standards.
- Maintain current knowledge of Blocks software platform and effectively apply knowledge in all job functions
- Consistently demonstrate excellent attendance and punctuality
- Perform other related duties and special projects as assigned
Other abilities required:
- People person
- Strong desire to help others
- Interest in politics
- Great communication skills
- Independent worker
- Patience and empathy for a broad field of users
- Ability to multitask, respond to multiple requests at a time
- Respect for our users doing the hard work in the field
Minimum Qualifications:
- Bilingual (English and Spanish )
- 3-5 years of direct customer service in any industry
Preferred Qualifications:
- Direct experience and familiarity with political space (canvasser, volunteer, etc)
- SQL experience
- SaaS experience
- Previous remote experience
Benefits:
- Generous full paid benefits (medical, dental, and vision)
- 401(K) retirement plan
- 12 weeks paid maternity and paternity leave
- Unlimited PTO
Salary:
Competitive salary upon experience and variable incentives
Competitive salary upon experience and variable incentives
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