Roseburg Oregon, Any
Entry Level Customer Support Rep
We are hiring in the USA, and you live in either Arizona, Florida or Oregon.
Our hours of operation (and the schedule for this position) are 9AM - 5PM Eastern time Monday - Friday
Job Overview: Primary customer support for our IF3 platform, is responsible for all aspects of responding to customer inquiries.
Our hours of operation (and the schedule for this position) are 9AM - 5PM Eastern time Monday - Friday
Job Overview: Primary customer support for our IF3 platform, is responsible for all aspects of responding to customer inquiries.
Responsibilities and Duties:
- Answer customer chat inquiries in the order received
- Check customer history / conversations to gain context
- Troubleshooting user issues
- Tagging new bugs for our Developers upon discovery during communications with the customer
- Adding customer, lead input, and/or churn information into our proprietary CRM
- Assist Billing / Operations with user management for customers with billing issues as needed
- Manage and update Intercom resolution bot
- Tag chats that need new/updated knowledge base articles
- Meet with Premium customers via Zoom calls when requested for white glove customer support
- Periodic action/projects/tasks as needed and /or assigned by the Operations Manager and providing assistance to team members upon request
- Internal employee training when required
- Daily and weekly meetings as assigned
Qualifications:
- Two years college education or equivalent experience.
- Typing 35-45 WPM, average to advanced written English skills, experience working with CRM or relational database, advanced technical processing skills
- Excellent problem-solving skills, troubleshooting mind, friendly and customer service oriented, open to feedback from others/coachable, highly professional.
- Punctuality and reliability are very important as well as trustworthy in a remote environment, easily adapt to changes
- Computer equipment - CORE I-3 at minimum processor, 8GB of Ram, 5-10Mbps download speed, backup connection of at least 3-5Mbps download speed, backup computer easily accessible. Working mic and speaker and/or headset and a webcam.
- Must work during the hours of 9AM - 5PM Eastern Time
Send an email to hr@investorfuse.com with the following to be considered for this position:
- Your resume with cover letter
- Your salary history and/or requirements
- A link to a video (make sure it's shareable) introducing yourself and telling us why you're interested in the position and why you think you are a good fit. Please make the video no longer than 3 minutes long.
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