Customer Success Manager (100% Remote)

At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~55 high-performing, happy people that are dedicated to building a product our customers love. 

We are growing our Success Team of 5 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers.  

You have at least three years of experience with B2B SaaS in a customer success or implementations role. You are passionate about technology and are extremely well-informed in the SaaS product ecosystem, particularly those products that cater to startups and SMBs. Preference given to candidates with 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers 2) experience working for a CRM platform or a  sales enablement tool or 3) technical aptitude and capability. 

You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor.  

You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker.  

The newest member of the Customer Success team will work closely with high growth customers, ensuring they have the tools,  knowledge, and set up to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy.

Key Responsibilities:

At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).  

We come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.

Our team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.